If you feel like your account has been compromised or you forgot your MyNsfas account password, you need to follow the below steps to reset your account password:
STEP 1: Visit my.nsfas.org.za
STEP 2: Click the “Forgot your password” tab
STEP 3: Then enter your ID Number
STEP 4: You will receive the OTP to your registered cell phone number and e-mail address
STEP 5: Type in the OTP and click “Submit”
STEP 6: NSFAS will ask you to create a new password
STEP 7: Login to your myNSFAS portal account using the new password
If you are experiencing challenges regarding your MyNsfas account, you can contact NSFAS via the below contact details:
- NSFAS Toll Free Number : 08000 67327
- Email Address: [email protected]
- Twitter: @myNFSAS
How to update your NSFAS account details:
- Login to nsfas.org.za
- Enter your username and password (on the ‘already registered’ tab)
- Click ‘sign in’
- Select ‘My Personal Details’ and delete incorrect cell phone number and replace it with correct one (the same can be done with other incorrect information)
- Click ‘update details’
- A one-time pin (OTP) will be sent to the new cell phone number
- You will be asked to enter and submit the OTP on the NSFAS website once it has been sent to you
- Once this is done, your details are updated
The manual process of changing contact details is still available. This involves emailing a certified copy of an ID book or smart card, along with an affidavit stating that the cell phone number has been changed (the old and new number must be noted), to the following email address: [email protected].
If you are NOT yet Registered with NSFAS
How to create a NSFAS profile:
- Go to nsfas.org.za
- Click on ‘MyNSFAS Account’
- Register and create a profile
Once you have applied to NSFAS, you should wait no longer than a week to have your application acknowledged. If you do not receive acknowledgment of your application, you are requested to call the Toll Free NSFAS call centre (08000 673 27).
